Download Free SupportCandy - Customer Support Plugin and Ticket System for WordPress
The most reliable customer support plugin and ticket system for WordPress
Make your customers super loyal with amazing customer support and experience with SupportCandy WordPress Plugin.
SupportCandy WordPress Plugin: Just another plugin or something more?
WordPress is an amazing platform to create websites, and running and scaling businesses and customer support is one of the biggest aspects that become very easy with WordPress. You may have used many plugins for this, but some are too complex, some are too costly, some have customization limitations, some have performance issues and some may have compatibility concerns. And thus, ending all these concerns, we bring you the best customer support plugin and the finest ticket system for WordPress — SupportCandy WordPress Plugin.
SupportCandy: The only customer support Plugin you need
At SupportCandy, we are passionate about transforming your customer support experience on WordPress such that they become super loyal to you. Our innovative plugin is specifically designed to streamline and elevate your support processes, ensuring unparalleled efficiency and customer satisfaction. With our user-friendly interface and powerful features, such as an advanced ticket system for WordPress, and a robust knowledge base, you can effortlessly engage with your customers and resolve their issues promptly. We aim to revolutionize your support operations, empower your team, and foster long-lasting customer relationships.
Features we at SupportCandy offer you
We have customized some of the best features covering various aspects like the WordPress ticketing system plugin, ticket filtering, and more that will help you build meaningful, long-term bonds making them more loyal to you. Let us look into each of these briefly.
Truly self-hosted, without any restriction
Now you do not need to worry about per-agent/month cost as you scale. SupportCandy does not restrict the number of agents or tickets you can host. You hold control of your data on your WordPress database.
More information, more flexibility
SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:
- Ticket fields – Add custom fields for a ticket that are visible to the customer.
- Agentonly fields – Special custom fields for tickets only agents can set for internal use.
- Customer fields – Custom fields for a customer profile. You can decide whether or not to allow customers to view or edit these fields.
Your team can submit private notes within tickets that are only accessible to support agents.
Advanced ticket filtering
Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved to be used later use.
Real-time email notifications
SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify if the given conditions are satisfied.
REST API
Streamline your application connectivity with our top-of-the-line, industry-standard REST APIs, designed with the highest level of security measures to ensure your data remains safe and protected.
